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Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts
Sunday, April 6, 2014
Sunday, April 28, 2013
The Future of Tech Support
Many of you already know that I am a technical support representative by trade. Good times. Goooooood times! (Cosmoism) It never occurred to me that the children pay attention to what I do when I am at work. Yes, I work from home doing this stuff. In every technical support situation or any electrical "fix it" situation, you begin with checking that it is plugged in properly and unplug everything and then plug it back in one piece of the equation at a time. Simple stuff. That will fix about seventy five percent of your issues then it goes into the more complicated stuff.
Before I began to do this, the way to fix things was to beat the holy crap out of the thing or kick it and pray that it continues to work for at least the next three months or so as you begin to save funds to replace the thing being stupid in the first place. What did your television ever do to you?
With all that background, let me get to what I am ranting about. I often worry about what our number nine is going to do when he becomes a functioning member of society. I would hate to think that he is going to work at a fast food restaurant for the rest of his life as a burger flipper. I know he loves his video games and taking things apart and he can pick apart a game to the very stitch. That is something. There are actually jobs out there developing video games and what not. His math skills are excellent and he loves math period! If reading were to be as fun for him as math, he would be dangerous! (The next Dr. Sheldon Cooper???) So we talk about that a lot and he loves electronics. Great! There is a future there at the moment.
I was sitting in here on FaceBook (what else do I do with my free time?) and there must have been some issue with the living room tv as I heard the following conversation:
Nine: Joshua! Don't hit it! That won't make it stop!
Six: But that fixes the other TV!
Nine: I know but we are going to try something else.
Six: OK.
Nine: Turn the TV off first, then the cable box and let me check something.
Six: ***turns off the TV then the cable box***
Nine: I have to check and make sure it is plugged in to the wall. We may have knocked it loose playing Xbox yesterday. ***Grunts and mumbles as he crawls behind the TV stand to check the plug***
Six: Can I turn it on yet? I wanna watch Robot and Monster!
Nine: NO! Let me get out of here first. We are going to turn things on one at a time!
Six: ***pouts*** Ok.
Nine: Ok, now, Turn the cable box on first
Six: ***pushes button***
Nine: Now turn the TV on.
Six: Yay!!!!! We did it! It works!
Nine: Told ya to listen to me, we have to do it one at a time or it wont work. You don't have to hit it.
For my fellow WAH peeps that have worked in Tech Support. You can imagine how proud I was sitting here listening to that interaction! I was beaming so loud you would have thought the Sun came to visit my office.
Anyone else have a WAH story to share?
Before I began to do this, the way to fix things was to beat the holy crap out of the thing or kick it and pray that it continues to work for at least the next three months or so as you begin to save funds to replace the thing being stupid in the first place. What did your television ever do to you?
With all that background, let me get to what I am ranting about. I often worry about what our number nine is going to do when he becomes a functioning member of society. I would hate to think that he is going to work at a fast food restaurant for the rest of his life as a burger flipper. I know he loves his video games and taking things apart and he can pick apart a game to the very stitch. That is something. There are actually jobs out there developing video games and what not. His math skills are excellent and he loves math period! If reading were to be as fun for him as math, he would be dangerous! (The next Dr. Sheldon Cooper???) So we talk about that a lot and he loves electronics. Great! There is a future there at the moment.
I was sitting in here on FaceBook (what else do I do with my free time?) and there must have been some issue with the living room tv as I heard the following conversation:
Nine: Joshua! Don't hit it! That won't make it stop!
Six: But that fixes the other TV!
Nine: I know but we are going to try something else.
Six: OK.
Nine: Turn the TV off first, then the cable box and let me check something.
Six: ***turns off the TV then the cable box***
Nine: I have to check and make sure it is plugged in to the wall. We may have knocked it loose playing Xbox yesterday. ***Grunts and mumbles as he crawls behind the TV stand to check the plug***
Six: Can I turn it on yet? I wanna watch Robot and Monster!
Nine: NO! Let me get out of here first. We are going to turn things on one at a time!
Six: ***pouts*** Ok.
Nine: Ok, now, Turn the cable box on first
Six: ***pushes button***
Nine: Now turn the TV on.
Six: Yay!!!!! We did it! It works!
Nine: Told ya to listen to me, we have to do it one at a time or it wont work. You don't have to hit it.
For my fellow WAH peeps that have worked in Tech Support. You can imagine how proud I was sitting here listening to that interaction! I was beaming so loud you would have thought the Sun came to visit my office.
Anyone else have a WAH story to share?
Friday, March 29, 2013
Please bring my neighbor their paper! I stole it! (whisperingly)
As many of you are aware, I used to do customer service for a local newspaper. For those of us in customer service, we all have our "favorite" customers and our doosie stories. One of my favorite stories came from speaking to a lady about her neighbors paper.
Yes, I said the neighbors' paper. This particular lady (I call her this because I believe her to be one of our great elderly wisers) had occasion to call because her own paper had been missed or stolen and she wanted her paper with her morning coffee as per her custom. However, she was full on aware that her neighbors were late risers and she took it upon herself to take their paper. She called quite early, around 7ish I suppose and it was hilarious because she was whispering into the phone.
Now, imagine some little old lady about four foot nothin' standing on her porch whispering into her cordless phone with her little hand cupped over the speaker on the phone. Imagine it quite early and in the summer so she is in her nightie and slippers and she is looking over to the neighbors yard. Below was our conversation:
(Remember, she is whispering the ENTIRE time!)
Me: Thank you for calling the News! My name is Michele, how may I help you?
Lady: I am calling about my neighbors paper.
Me: Ok, what is going on with your neighbors paper?
Lady: Well, I need you to bring one out in a hurry so they don't miss it. You see, I didn't get mine today for some reason and I know they sleep late over there. Can you bring them one so they don't see that it is gone? I took their paper and I don't want to get in trouble with the neighbors for taking their paper!
Me: So, you missed your paper and you took theirs? O.o
Lady: Yes, I know they never get up before 9:30 every day. If you hurry, you can get one out here before they wake up and nobody will know! Can you do that for me? I really wanted to read my Sunday paper and it was just laying there. Please bring one out so nobody knows what happened. You can do that right? This will be a secret between you and me.
Me: Aw, certainly Ms. Lady. I can do that for you. Oh, and don't worry, it will be our little secret, ok?
Lady: OK, thank you! I am going now because I don't want them to see or hear me lest they find out what happened!
Me: Ok, is there anything else I can help you with today Ms. Lady?
Lady: No, you just have a good day and thank you for getting me out of trouble! :)
I hung up the phone and had a little chuckle about that. I don't know if she was in her nightie and slippers or not. I do know that she was outside because I heard traffic but it made me smile to know that our elderly population gets up to rambunctious goings on early in the morning!
Thought I would share this little smile for today. Though I am certain that if she knew, she would be quite upset that I shared her secret! :) Na, it will be alright.....
Yes, I said the neighbors' paper. This particular lady (I call her this because I believe her to be one of our great elderly wisers) had occasion to call because her own paper had been missed or stolen and she wanted her paper with her morning coffee as per her custom. However, she was full on aware that her neighbors were late risers and she took it upon herself to take their paper. She called quite early, around 7ish I suppose and it was hilarious because she was whispering into the phone.
Now, imagine some little old lady about four foot nothin' standing on her porch whispering into her cordless phone with her little hand cupped over the speaker on the phone. Imagine it quite early and in the summer so she is in her nightie and slippers and she is looking over to the neighbors yard. Below was our conversation:
(Remember, she is whispering the ENTIRE time!)
Me: Thank you for calling the News! My name is Michele, how may I help you?
Lady: I am calling about my neighbors paper.
Me: Ok, what is going on with your neighbors paper?
Lady: Well, I need you to bring one out in a hurry so they don't miss it. You see, I didn't get mine today for some reason and I know they sleep late over there. Can you bring them one so they don't see that it is gone? I took their paper and I don't want to get in trouble with the neighbors for taking their paper!
Me: So, you missed your paper and you took theirs? O.o
Lady: Yes, I know they never get up before 9:30 every day. If you hurry, you can get one out here before they wake up and nobody will know! Can you do that for me? I really wanted to read my Sunday paper and it was just laying there. Please bring one out so nobody knows what happened. You can do that right? This will be a secret between you and me.
Me: Aw, certainly Ms. Lady. I can do that for you. Oh, and don't worry, it will be our little secret, ok?
Lady: OK, thank you! I am going now because I don't want them to see or hear me lest they find out what happened!
Me: Ok, is there anything else I can help you with today Ms. Lady?
Lady: No, you just have a good day and thank you for getting me out of trouble! :)
I hung up the phone and had a little chuckle about that. I don't know if she was in her nightie and slippers or not. I do know that she was outside because I heard traffic but it made me smile to know that our elderly population gets up to rambunctious goings on early in the morning!
Thought I would share this little smile for today. Though I am certain that if she knew, she would be quite upset that I shared her secret! :) Na, it will be alright.....
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