The Future of Tech Support

Many of you already know that I am a technical support representative by trade.  Good times.  Goooooood times! (Cosmoism) It never occurred to me that the children pay attention to what I do when I am at work. Yes, I work from home doing this stuff.  In every technical support situation or any electrical "fix it" situation, you begin with checking that it is plugged in properly and unplug everything and then plug it back in one piece of the equation at a time.  Simple stuff.  That will fix about seventy five percent of your issues then it goes into the more complicated stuff.

Before I began to do this, the way to fix things was to beat the holy crap out of the thing or kick it and pray that it continues to work for at least the next three months or so as you begin to save funds to replace the thing being stupid in the first place.  What did your television ever do to you?

With all that background, let me get to what I am ranting about.  I often worry about what our number nine is going to do when he becomes a functioning member of society.  I would hate to think that he is going to work at a fast food restaurant for the rest of his life as a burger flipper.  I know he loves his video games and taking things apart and he can pick apart a game to the very stitch.  That is something.  There are actually jobs out there developing video games and what not.  His math skills are excellent and he loves math period!  If reading were to be as fun for him as math, he would be dangerous! (The next Dr. Sheldon Cooper???) So we talk about that a lot and he loves electronics.  Great!  There is a future there at the moment.

I was sitting in here on FaceBook (what else do I do with my free time?) and there must have been some issue with the living room tv as I heard the following conversation:

Nine: Joshua! Don't hit it! That won't make it stop!
Six:  But that fixes the other TV!
Nine: I know but we are going to try something else.
Six: OK.
Nine: Turn the TV off first, then the cable box and let me check something.
Six: ***turns off the TV then the cable box***
Nine: I have to check and make sure it is plugged in to the wall. We may have knocked it loose playing Xbox yesterday. ***Grunts and mumbles as he crawls behind the TV stand to check the plug***
Six: Can I turn it on yet? I wanna watch Robot and Monster!
Nine: NO! Let me get out of here first. We are going to turn things on one at a time!
Six: ***pouts*** Ok.
Nine:  Ok, now, Turn the cable box on first
Six: ***pushes button***
Nine: Now turn the TV on.
Six:  Yay!!!!! We did it!  It works!
Nine: Told ya to listen to me, we have to do it one at a time or it wont work. You don't have to hit it.

For my fellow WAH peeps that have worked in Tech Support. You can imagine how proud I was sitting here listening to that interaction!  I was beaming so loud you would have thought the Sun came to visit my office.

Anyone else have a WAH story to share?